Emergency Services
| Agency | Phone Number | Web Site | Description |
| Police/Fire/Emergency | 911 | ||
| 24/7 Line for Youth | 888-247-7717 | A health, relationship, crisis and information referral line for teens | |
| Anti-Hate Hotline | 408-279-0111 | http://www.sccgov.org | Provides a centralized source for reporting and collecting data on hate incidents and hate crimes in Santa Clara County; makes referrals to mental health, law enforcement, Victim Witness Services, mediation and dispute resolution services for victims (Santa Clara County Office of Human Relations program) |
| Billy DeFrank Gay & Lesbian Center | 408-293-4525 | http://www.defrank.org |
938 The Alameda, San Jose, CA 95126 Weekly social activity/discussion group; youth counseling; HIV testing; workshops |
| Bill Wilson Center (24 hour Crisis) | 408-243-0222 | http://www.billwilsoncenter.org |
3490 The Alameda, Santa Clara, CA 95050 Crisis & short term housing (30 days); individual & family counseling; alternative school; educational groups for ages 11-17 (open 24 hours); counseling center - outpatient: individual; couples & family counseling; transitional housing program - housing & support services for homeless teen parents and homeless youth, ages 16-22 |
| Casa SAY/Safe Place (Call Collect if Necessary) | 650-961-2622 | http://www.sayscc.org |
1072 S. De Ana Boulevard, Suite A-208, San Jose, CA 95129 Casa SAY Homeless Youth Runaway Shelter in Mountain View; Youth Family Counseling Center individual and family counseling; Truancy Abatement truancy counseling for youth; Independent Living Skills foster care youth living skill training |
| Community Health Awareness Council (CHAC) | 650-965-2020 | http://www.chacmv.org | Mental health counseling; suicide assessment; crisis/grief counseling; drug & alcohol assessment and treatment; family/couples counseling; Lesbian/Gay/Bi/Transgender counseling, support & outreach; psychological testing services; mediation and conflict resolution services; consult CHAC website for specific programs including: A Place for Kids (for children ages 6-9 affected by drug & alcohol issues); A Place for Girls (for girls grades 5-8 addressing teen health issues); New Outlooks (after-school program for adolescents wanting to lead sober and productive lives); Healthy Adolescent Project (middle school program to address health and safe behaviors) |
| CONTACT Cares of Silicon Valley | 408-279-8228 | http://www.contactcares.org |
PO Box 8021, San Jose, CA 95155 Immediate, live telephone response; 24 hours listening, counseling, crisis intervention, information and referral (teen patched directly to service needed.); also provides an extensive telephone counselor training for teen volunteers |
| California Poison Control Center - Bay Area | 800-876-4766 | http://www.aapcc.org |
1001 Potrero Avenue, Room 1E86, San Francisco, CA 94110 Poison control centers (provide information about all aspects of poisoning; refer patients to treatment centers) |
| California Youth Crisis Line | 800-843-5200 | http://www.calyouth.org | Statewide, toll free, 24-hour, confidential phone line for young people between the ages of 12-24 and concerned friends and family members; provides crisis intervention counseling on many issues including family problems, sexual assault, eating disorders, teen pregnancy, substance abuse, suicide and more |
| National Runaway Switchboard (24 hours) | 800-621-4000 | http://www.nrscrisisline.org/ |
Crisis intervention and referrals (national communication system for runaway and homeless youth) |
| National Sexual Assault Hotline (24 hours) | 800-656-HOPE | http://www.rainn.org | RAINN Rape Abuse & Incest National Network (the nations largest anti-sexual assault organization) provides a hotline for free, confidential advice and counseling |
| National Suicide Hotline (24 hours) | 800-SUICIDE (784-2433) | http://www.hopeline.com | Crisis line, automatically routes the call to the nearest crisis center |
| Outlet Program (gay/lesbian) (CHAC) | 650-965-2020 ext22 | info@chacmv.org | 711 Church Street, Mountain View, CA 94041
Provides support, leadership development, outreach and education for lesbian, gay, bisexual, transgender, queer and questioning (LGBTQQ) youth; provides HIV Prevention Program which works to reduce new infections among teens through school-based workshops and a community program for young gay and bisexual men |
| YWCA Rape Crisis Center of the Silicon Valley |
408-287-3000 650-493-7273 |
http://www.ywca-sv.org |
Works to minimize traumatic aftermath of sexual assault; 24-hour hotline; immediate in-person crisis assistance; accompaniment to the hospital, police station, and court proceedings; confidential counseling (Child and Teen Assault Prevention Program is an integral part of the YWCA Rape Crisis Center that reaches children through educational programs in schools throughout Santa Clara Valley.) |
| SAFE Ride (Fri & Sat; 10pm-1:30am) | 877-753-RIDE (7433) | http://www.paarc.org/saferide |
400 Mitchell Lane, Palo Alto CA 94301 Serves only high school students; run by teens for teens to attempt to reduce the number of teens driving under the influence (During Friday and Saturday evenings, 10 p.m. to 1:30 a.m., high school volunteers take calls from the base station to dispatch free, safe and confidential rides home to high school students, under the supervision of adult volunteers. The service area reaches from Mountain View through Redwood City.) |
| Support Network for Battered Women | 800-572-2782 | http://www.snbw.org |
1975 W. El Camino Real, Suite 205 Mountain View, CA 94040 24 hour toll-free crisis line, emergency shelter, counseling, information and referrals, support groups, safety planning, legal services and community education presentations; completely confidential; services free or low-cost; offered in both Spanish and English |
| Teen Hotline (Drugs) | 650-579-0353 | http://onyourmind.net | Support for teens, from teens; website and hotline run by Bay Area volunteer high school students trained as peer mentors by Youth and Family Enrichment Services |
| United Way of Silicon Valley "First Call for Help" | 650-325-4636 OR 408-248-4636 | http://www.uwsv.org | Provides free information on health and human services in Santa Clara County; information and referral specialist available Monday Friday, 8:30am 4:30pm |
| United Way of San Francisco "Help Link" | 800-273-6222 (Spanish language assistance 415-808-4444) | http://www.helplink-sf.org |
Monday-Thursday, 8:00am 2:00pm; answering service after hours Referrals for community resources, employment, housing, substance abuse treatment and more |